Compliance training for everyone on the floor.
The Owngcc Compliance Academy teaches the rules that protect our customers, our clients and each other: information security, data privacy, accurate records, ethics, conduct, customer care, incident reporting and workplace safety. Short lessons, a quiz after every module, and a certificate you can show an auditor.
Read short lessons
Each lesson takes three to five minutes and is written around real situations from calls and chats.
Pass a quiz for each module
Five questions, 80% to pass. Every answer comes with an explanation, so the quiz teaches as well as tests.
Receive a certificate
Complete a course to receive a certificate valid for 12 months. Every certificate can be checked online.
The courses
10 courses, about 6 hours in total. Take them in any order.
ISO Awareness & Quality Culture
Quality is what you do on every call.
4 modules · 38 min
· ISO 9001
Information Security & Cybersecurity
You are the first line of defence.
5 modules · 45 min
· ISO/IEC 27001
Data Privacy & Customer Confidentiality
Their data, our responsibility.
4 modules · 38 min
· ISO/IEC 27001, ISO/IEC 27701
Data Integrity & Accurate Records
If it's in the record, it must be true.
4 modules · 37 min
· ISO 9001, ISO/IEC 27001
Ethics, Integrity & Anti-Fraud
Do the right thing, even when no one is listening.
4 modules · 38 min
· ISO 37301, ISO 37001, ISO 37002
Code of Conduct & Workplace Discipline
Reliable, respectful, professional — every shift.
4 modules · 36 min
· ISO 9001, ISO 37301Customer Service & Professional Communication
Every call is the client's brand in your voice.
4 modules · 37 min
· ISO 9001
Incident Reporting & Escalation
Spot it, say it, fast.
4 modules · 38 min
· ISO 9001, ISO/IEC 27001
Acceptable Use, Remote Work & Digital Conduct
Company tools, company rules — wherever you work.
4 modules · 37 min
· ISO/IEC 27001
Health, Safety, Emergency & Business Continuity
Stay well, stay safe, keep the service running.
4 modules · 38 min
· ISO 45001, ISO 22301